Refund Policy
Last updated 7 October 2026
Every Bliss announcement is personalised and created on demand, so our refund policy depends on whether you’ve started designing.
Before you start designing
If you haven’t created any previews yet, you can ask for a full refund within 7 days of purchase.
Once you’ve started
After you’ve created your first preview, we can’t offer a refund for a change of mind, because your design is being made specially for you.
When we’ll always put it right
- Your link never arrived. We’ll resend it. If we can’t get it to you, we’ll refund you in full.
- A technical fault on our side stopped a preview or your final from being created, or the image is faulty. We’ll fix it, and if we can’t, we’ll refund you.
- You were charged twice for the same order by mistake. We’ll refund the duplicate.
Typos and changes after your final
Your final is created exactly as you entered it, so it can’t be refunded if it contains a mistake you typed. Get in touch anyway — we’ll do our best to help.
How to ask for a refund
Email hello@bliss-go.com from the address you used at checkout, with your access code and the reason. We’ll get back to you as quickly as we can.
Approved refunds go back to your original payment method through Stripe. Your bank may take 5–10 working days to show them.
Please contact us before raising a dispute with your bank — it’s usually the fastest way to sort things out.
This policy doesn’t affect any rights you have under applicable consumer protection law.